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How We Protect Your Account Data

Every deposit you make through bKash, Nagad or Rocket, and every detail tied to your account, stays inside a data policy built specifically around how mobile wallets work across Bangladesh.

bKash & Nagad data careRocket transaction recordsCookie preference controlsRegion-based data rights
ACB 67 How We Protect Your Account Data
DATA HANDLING STEPS

How We Keep Account Data Safe

Account security starts the moment you register your mobile number and set a PIN — we encrypt this alongside your bKash, Nagad or Rocket wallet references so a support agent never sees your full wallet PIN. Session cookies keep your login active on mobile browsers and our app shell without asking you to re-enter details every time you switch between slots and live tables. We keep transaction and login records only as long as needed for dispute checks, then age them out. Ask us any time to check or update what's on file.

Wallet Reference Encryption

Your bKash, Nagad and Rocket reference numbers are stored in encrypted form and are only matched to your account to confirm a deposit or process a withdrawal request.

Session Cookie Controls

Cookies remember your session and your last payment method on desktop and mobile browsers so the lobby loads faster; clearing them just means logging in again.

Data Retention Windows

We hold transaction and login history only as long as it's needed for account security checks and dispute resolution, then remove it from active systems.

Request Data Changes

Want your data checked, corrected or removed where local law allows it? Message support from your account and we'll walk you through what's possible for your region.

PRIVACY HELP DESK

Reach Us About Your Data

If you want to know exactly what we hold on your account, or you'd like a payment record corrected, our support channels handle privacy requests the same way they handle deposit or withdrawal queries. Reach out through live chat inside your account dashboard, email our support address, or message us if you spot something off with a bKash, Nagad or Rocket transaction tied to your profile. We log the request, verify it's actually you asking, then respond with what we can share or fix under your account's applicable region rules.

Team online

Live Chat

Open live chat from your account dashboard any time you're logged in and ask directly about data we hold on your bKash, Nagad or Rocket transactions or your gameplay history.

Email Support

Send your privacy question or data correction request by email, including your registered mobile number, so we can match it to the right account before we reply.

Account Dashboard Requests

Raise a request directly from your account settings page if you want a copy of your data or want a payment record tied to Rocket or Nagad checked.

Privacy Policy Questions You Might Have

Here are the questions we get most often about how ACB 67 handles account data, wallet references and cookies, and what you can ask us to do with what we hold.

We collect your mobile number, basic identity details for verification, and payment references from bKash, Nagad or Rocket transactions, plus gameplay data across slots, live tables and our sportsbook.

Your wallet references are used only to process deposits, withdrawals and fraud checks; we don't sell this data, and any sharing is limited to what payment processing genuinely requires.

We keep transaction and login records only as long as needed to resolve disputes or meet obligations that apply to your account's region, then they're phased out of active systems.

Yes — message support from your account dashboard or by email and we'll look at what's possible under the rules that apply to your region before responding with next steps.

We use cookies to keep your session active and remember your preferred payment method; you can clear or block them through your browser settings, though re-login will be needed each time.

Yes, the same encryption and session handling apply whether you log in through Android, iOS browsers or desktop; your bKash, Nagad or Rocket details are treated identically across devices.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.